Fees and Billing Arrangements

All consultations with a general practitioner will be bulk billed if you have a valid Medicare card. Please bring in your Medicare card with you for all consultations. A fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule. Please ask the receptionist prior consultation. If your visit is as a result of work related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved.

Appointments

An appointment system operates in this practice with an average of 15 minutes allocated per patient unless a long appointment is required. Please inform the reception if you require some extra time. Every effort will be made to accommodate your preferred time. When booking, please advise the reception if your problem is URGENT, if you require a long appointment, need a special medical examination or procedure or if more than one family member needs to be seen. If you are unable to keep the appointment please inform us as soon as possible so that someone else can be accommodated. If you or a family member requires an interpreter service, we can organize this for you. Please let us know when you make the appointment.

Telephoning your Doctor

GP in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.

Recalls and Reminders

We are committed to preventative care. To provide for an efficient monitoring of your health, this practice offers a computerize system of recalls and reminders. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception know. Recalls/reminders are done by phone or mail for follow up tests, immunizations, health care assessments, reviews of chronic health problems like diabetes, asthma etc.

Test results

Your doctor will give you instructions on how to obtain results for pathology or imaging tests (X-Rays, Ultrasounds etc). In general, results are given during consultation in order to allow for appropriate discussion of their implications. It is advisable to make an appointment to discuss further management or follow ups.